Support

We usually reply within two business days.

Get help

Email us at [email protected] with a description of the problem, your iPhone model, and iOS version. Screenshots or a screen recording of the issue help a lot.

For subscription issues (billing, refunds, restoring purchases), most questions are resolved fastest through Apple: Settings → your name → Subscriptions, or reportaproblem.apple.com. The app’s Settings screen also has a “Restore Purchases” button.

Common questions

How long can each part be? WhatsApp caps each Status entry — officially 90 seconds since 2025, though many users still see 30 or odd caps depending on app version and region. VividStatus sizes parts to the cap that applies so every part fits without being cut off.

Why does my video look different on Status? WhatsApp displays Status full-screen at 9:16. VividStatus frames your media to that exact ratio first — using Smart crop, blur bars, or your own custom crop — so nothing important gets trimmed away by the auto-crop.